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Q: What is the benefit to pre-ordering an item?

By placing a pre-order with Knowhere Toys, Comics & Gaming, you will have top priority from our shipment. Aside from any manufacturing mishaps, shortages or good old Mother Nature, you are essentially guaranteed the item you pre-ordered. Your pre-order will be shipped as soon as stock is received.

Q: Is prepayment required for a preorder?

Yes, all pre-orders are charged at the time of purchase. Guaranteeing you priority over newer incoming orders.

Q: Am I guaranteed to get an item in the promised shipping period or availability date?

No, unfortunately, these are just estimated dates given to us from the manufacture. Usually, the estimated arrival date is accurate. However, it’s not uncommon for manufacturers to miss dates due to unforeseen factors such as production delays or customs.

Q: What if I order an in-stock item with my pre-ordered item?

If you place an order for both in-stock and pre-ordered items, your order will not ship until all your pre-ordered items are in stock. If you want the in-stock item to ship immediately we highly recommend separating your order.

Note: If your order contains pre-order items with different release dates, the entire order will not ship until all items are in stock. (e.g. An order containing items with April and May release dates will not ship until the item with the May release arrives at our warehouse).

Q: What if I want to cancel a pre-order I placed?

A pre-order can be canceled for a 15% cancellation fee based on the cost of the item/s. Your refund will be subtracted this cancellation fee.  Please do not order until you are 100% sure you want the item.

Q: When will my pre-order ship?

We begin filling pre-orders the day we receive the item/s. You’ll receive a shipping notification via e-mail once it has been processed.

If you have any additional questions you can always email us at [email protected]

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